Operations Analyst (kdb+ Support)


Every question matters, every pathway, direction, thought process and conversation. Because every challenge makes us stronger, more knowledgeable, more determined and more valuable to our clients.

We’re not big on egos and we’re not for the faint hearted. We stand for camaraderie, collaboration and change.

Welcome to Data Intellect.

Challenge Accepted.

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Job Details.

> Reference:


> Department:

Time Series Data

> Location:

New York Office
Suite 21099, 21st Floor, 101 Hudson Street, Jersey City, New Jersey, 07302, USA

> Contract Type:


> Experience:

Entry Level

> Industry:

Information Technology And Services

> Closing Date:




Experience and skills required:

  • 1+ years experience providing kdb+ support to clients, ideally within Financial Services  
  • Minimum 3.5 GPA Bachelor’s Degree in Mathematics, Physics, Computer Science or other scientific/engineering discipline
  • Strong communication skills with ability to translate technical concepts in layman’s terms
  • Excellent client facing skills
  • Capable of working both independently and as part of a team
  • Analytical and problem-solving mind-set
  • Detail-orientated and results driven with a can-do attitude
  • Comfortability working under pressure and meeting deadlines
  • Comfortable with shift patterns and weekend work as required

Experience and skills desired*:

*But don’t rule yourself out if you haven’t had the opportunity to develop these skills yet

  • Experience with Geneos monitoring
  • Understanding of incident management processes, ideally using ServiceNow
  • Experience working with Unix
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  • Realtime monitoring of the system requiring support
  • Acting as first point of contact for clients, via email or direct messaging
  • Building new monitoring and enhancing existing monitoring for the system as it grows
  • Carrying out application releases
  • Performing system restarts during hardware maintenance or after hardware crashes
  • Investigating errors which are reported by clients and/or monitoring
  • Triaging issues reported by clients and/or monitoring and raise to development team as necessary
  • Reviewing code changes in advance of an application release
  • Ensuring good handover of all things outstanding from one shift to the next
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You'll know if you're up to the challenge

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our Benefits.

  • World class graduate programme.

    Our graduate programme is second to none. We recruit graduates with strong STEM backgrounds, often without specific computing experience and provide the tools for you to develop into best in class Fintech professionals with the opportunity to work all over the globe. Our comprehensive programme combines guided learning, hands-on work experience and personalised career guidance.


    We love to see referrals coming through for people that could add to the ever growing Data Intellect team. Referring a friend means cash for you!

  • Travel Opportunities.

    We offer opportunities to work globally in locations such as London, New York, Hong Kong, Singapore and Japan- with all expenses paid!

  • Healthcare cover.

    We provide private health care via Benenden Health, including 24/7 GP, Mental Health helpline, medical diagnosis and treatment, and physiotherapy.

  • Holiday Entitlement.

    We get up to 27 days leave, public holidays, compensatory days off, and holiday carry over (different holiday entitlements apply depending on region)

  • Continual professional development.

    We have extensive training ranging from leadership to technical skills. Monthly 1-2-1s with your line manager will support and guide you in the right direction. We run an internal promotion process twice a year.